Help before you submit

Support

For questions, bug reports or purchase help:

Email support

support@greyparkdevelopment.com

Creating an App Store Connect API key

  1. Sign in to App Store Connect and open Users and Access, then the Integrations tab.
  2. Pick App Store Connect API. Under Team Keys, click +. The first time, the Account Holder has to click Request Access and accept the terms.
  3. Name it “Storeflight”, set Access to App Manager, and click Generate.
  4. Click Download next to the new key. Apple lets you download it only once.
  5. In Storeflight, drop the .p8 file on the setup screen (it also finds keys in Downloads) and paste the Issuer ID shown above the keys list.

Only the Account Holder or an Admin can create Team keys. If you’re not an Admin, create an Individual key under the Individual Keys tab instead: it sees what your own account can see and needs no Issuer ID. Storeflight only reads with the key and never changes anything. Apple’s guide: Creating API keys.

Want to look around first? Click Explore with Sample Apps First on the setup screen.

Restoring purchases

Open Settings → Account and click Restore Purchases, or use the button at the bottom of the Pro plans sheet. Use the same Apple Account you bought Pro with.

Managing or cancelling your subscription

In Settings → Account, click Manage Subscription…, or open the App Store and go to your account → Subscriptions. Cancel at least a day before the renewal date; Pro keeps working until the end of the year you paid for. Purchases made through TestFlight or Xcode don’t appear in the App Store’s list.

Switching from yearly to Lifetime

In Settings → Account, click Switch to Lifetime… and buy Lifetime. Buying it doesn’t cancel the yearly plan, so then click Manage Subscription… and cancel the yearly plan so it doesn’t renew. Settings reminds you while it still does.

Switching your free app

The free plan gives the full report for one app: the first one you check. To pick another, select it in the sidebar and click Make This My Free App. You can switch once right away, then once every 30 days. Pro checks every app.

Reporting a wrong finding

If Storeflight flags something that’s fine, or misses something App Review caught, please tell us. Email support@greyparkdevelopment.com with the finding’s title, the platform and locale, and what App Store Connect shows. A screenshot helps. Until it’s fixed, click Mark as Done on the finding to set it aside; Restore brings it back.